And one of those aspects is building a warm and friendly communication base with the INITIAL Conversation.
That was evidenced yesterday while shopping on line for an accommodation on our upcoming trip to visit son.
He mentioned there were two Motels nearby and close in price. Using the Search Engine I found the websites for both and read information and looked at the virtual tours, then picked up my FAVORITE communicator the telephone…
First call was answered by a FRIENDLY voice and I explained I was looking at the choice of two for a 5 night stay…
HER ability to engage in warm friendly and sincere dialog sold me on the spot. Even though the rate a slightly higher than the “other Place”.
If you are building your business and answer your own phone, consider how you answer and also how your answering machine message sounds.
(Sure hope you do not have Automated Phone Tree)
These traits may seem old-fashioned in this modern day of automated messaging and “push button” to go here etc.. But it is amazing how many more customers are secured from FRIENDLY and sincere Conversation.
If you ever feel the need to stay in Mineral Wells, Texas, I highly recommend the Comfort Suites, just based on the pleasant experience I had with Sarah, Reservation Clerk Extraordinaire.
I will report back if my enthusiasm is at all dampened during my stay from POOR Customer Service, but somehow I doubt that will happen because if management is sharp enough to hire a young lady like Sarah, they probably have their “Ducks in a row”