Back in March I posted about Customer Service and how it seems to be a Lost Art of Business, especially in this Cyber Age of Impersonal Communication with Computer generated Phone Trees, automatic generated Mail, and Robot Voices.
One of My successful Clients, John Brand, 30 year owner of Buckaroo Leather has always put Customer Service in priority position in his Family Business. Since John has entered the Internet Marketing Arena, he has continued to be PERSONALLY the point of contact, through Social Media and other Internet Venues.
Yes, He answers his phone 7 days a week. or the answering machine if he is on another call.
We are Bombarded daily with “phony” claims and lofty Testimonies on How to succeed in Business..
Well here is a Photo of a REAL unsolicited Testimony regarding John and His Company Buckaroo Leather
John has developed a wonderful Facebook Fan Page and communicates with his fans on a regular.
Along the same lines, our Webinars have been focusing on the powerful Impact on Business a well designed Facebok fan Page can be.
If you would like to learn more on how to develop this kind of Customer relationship give a call for FREE 30 minute evaluation
to find how HOW to Effectively Build that relationship
Also, Our contributor Brad Parler, of Powered Production, has some Facebook systems that can assure a more successful customer service climate
Before I go, don’t leave with the idea just being on Social media will provide Customer service. There need to be a dedicated consistent Plan of Action and it must be activated. Read the following post: